When in your life has your heart sung from joy? Can you remember the circumstances? Likely, your core values were aligned with whatever you were doing at that specific time. Unfortunately, most people haven’t spent time concentrating on their personal values. It’s not to say that we aren’t aware of the values (family, religious and societal) we were taught. Those values can be very different from the core ones we become more aware of when provided the opportunity to examine what is important and why. Let’s talk about the different values we hold and why.
Types of values
The definition Merriam Webster uses to define values is “something (such as a principle or quality) intrinsically desirable”. To be more precise, values are beliefs or philosophies that are important to how we live and work. Our values can drive our actions and decisions.
There are three categories of values every person is exposed to—superficial, chosen and core.
- Superficial values are those values we think we should live by because someone taught them to us. These are values that we have not challenged. For example, values a parent may have passed on like giving to others is more important than taking care of yourself. Many people spend most of their lives trying to take care of everyone else and end up disillusioned and unhappy because they thought taking care of others was more of a priority to caring for themselves.
- Chosen values are those that we select to uphold as consistently as possible. An example could be a Catholic going to church every Sunday or honoring the Sabbath if you’re Jewish. You may be disappointed in yourself for not celebrating your faith but you probably won’t be greatly dissatisfied if you miss a week.
- Core values are those on which we hold and base our lives. We know we’re living within our core values when we’re happy and satisfied with what we’re doing and the decisions we’ve made. We are dissatisfied, reluctant or embarrassed when we are not living them consistently. For example, if a person’s core value is teaching and he/she is not in a position to teach, he/she will likely feel disconnected or unhappy unless the need to teach can be fulfilled in other areas of life.
For years, I believed I knew my values. I was a family person, a hard worker, caring friend. I believed in being “good” and respectful, taking care of others. Some of these values ended up being superficial, ones that I took on but didn’t bring me satisfaction. I felt overwhelmed at times because I was taking care of others and ignoring my needs. It was when I was dissatisfied that I was not living within the core values important to me.
What you can do today to clarify your values
Write down your values as you believe them to be. Examine why they are important to you. Are they central to your happiness?
When I took a deep look at my values I realized there were a few that I had not been actively engaging with when I was making decisions. For many years, I had not been considering my spirituality in my decisions. This left me feeling adrift as if I didn’t have anything to anchor me. Once I was able to define what spirituality meant to me I was able to make decisions more easily and quickly.
If you’re not sure where to start in examining your values, Google “Defining Your Values”. There are many resources available to help you. Here’s one link from Wikihow that is a good place to start. https://www.wikihow.com/Define-Your-Personal-Values Don’t be discouraged by the time it takes to uncover your values. You will need to spend enough time thinking through where they come from and what purpose they serve you and if they will continue to help you make good decisions.
Living a values-based life
I’m much clearer on what I want, what I do and how I’ll go about achieving my goals and making decisions now that I’ve clarified my values. This past year one of my values came to life through starting Paradise Workplace Solutions. Learning is critical to my happiness. But it wasn’t until I was in a situation where I needed to gain knowledge as business owner that I realized the full energy and passion that was driving me to make this business successful. My heart sings every day because I’m working on my business and learning along the way.
Identifying your core values and living them out is what will make your heart sing, your life fulfilled and guide you to your true purpose.
When considering a succession plan for your business, there are a number of steps you can take to ensure you have a solid, well thought out plan. In Part 1 and 2 of this series, we discussed the importance of Succession Planning and the 9-Block People Matrix and the Succession Planning Business Model. Today, we will tackle the last component of the Succession Planning Process: the Individual Employee Profile.
Individual employee profiles
A world-class succession planning process involves gathering employee data and information from 3 sources:
1) the company / Human Resources,
2) the incumbent employee’s supervisor assessment of the employee, and,
3) the incumbent employee’s self-assessment.
Typical information referred to and used in succession planning discussions include:
- Employee Employment Data An employee picture (if available), name, title, date of hire, grade level, performance rating, 9-Block People Matrix data, etc. A current employee resume, if on file.
- EEOC Data Employees’ EEO code, EEO Category, gender, military service, relevant disability acknowledgments, accommodations or restrictions, the company’s Affirmative Action Plan. Including EEOC information is a best practice to assure compliance with any Affirmative Action Plans or requirements even if your company does not provide products or services to the US government. Age should not be a factor in discussions unless an incumbent employee has notified the company of an impending retirement. All of this information is highly confidential, shouldn’t be distributed and is best managed by Human Resources professionals.
- Educational Information Every degree (both graduate and undergraduate degrees) as well as degree type, major and any minors achieved. Year of graduation is not important unless the coursework shows a significant change and is relevant for the role being considered. For example, if an employee has an undergraduate degree in engineering and a graduate degree in human resources, that employee could / should be considered for positions in both the engineering and human resources functional areas of the business.
- Professional Certifications All certifications that an employee has achieved should be captured. These could be technical certifications, like Microsoft Office Certification or a professional certification like a CPA.
- Technical Training Technical / job related training or experience from either current or previous employers, should be included where available, especially if it relates to a position that the employee is being considered for outside his/her area of functional responsibility.
- Leadership Training Any formal training received, from either internal or external sources in support of traditional leadership development skills.
- Professional Experience Experience from both the employee’s current and previous jobs. Information should include company, position, location and any performance awards or highlights when available.
- Company Positions and Salary History All positions and salary changes for the employee.
Once the profile has been completed, the employee should update or validate it for future organizational use. Figure 1 is an example of an employee data profile prepared by the company and used for the succession planning process.
Figure 1. Sample employee profile for succession planning discussions
The second source of data used in succession planning discussions is the employee’s manager’s assessment.
The assessment should be both quantitative and qualitative if possible. In Figure 2, the Core Competencies of the company are rated on a scale of 1 to 10. In addition, the supervisor needs to capture the employee’s top 3 strengths as well as the top 3 areas for development. These can be based on historical performance discussions and employee observations.
Figure 2. Manager’s assessment of employee
The third, and final source of data is the employee’s self-assessment. This data comes in 3 forms. The first is validation of the information found in the employee profile; which includes educational experience, certifications, and any special training. The second piece of data is the Part 1 of the Employee’s Self-Assessment shown in Figure 3.
Note that in Part 1 of the Employee’s Self-Assessment the employee is asked to list his/her top 3 strengths in addition to the top 3 areas for development for comparison and validation by the manager.
Figure 3. Part 1 of the employee self-assessment
The Employee Self-Assessment also asks about the employee’s own career goals and timing expectations. Answers to these questions can provide insight into employee engagement levels and whether expectations are realistic or not. The second part of the Employee’s Self-Assessment invites the employee to provide a list of volunteer activities and roles within those organizations. It also asks for the employee’s involvement in professional associations. See Figure 4.
Figure 4. Part 2 of employee self-assessment
Participation in activities outside the workplace may give insight into the employee’s areas of interest and motivation. Involvement in external associations, especially in leadership capacities, is a way for the employee to gain additional leadership experience that the company could potentially benefit from. Finally, while not necessarily required, an updated copy of the employee’s resume could be helpful in discussions.
Good human resources practice. When I managed a staff of exempt and non-exempt employees, I asked everyone to update their resumes annually. After the initial uncomfortableness, they realized that reviewing their resume was useful, especially around self-assessment time of the performance review cycle.
Like performance goals and performance reviews, the succession planning process should be completed yearly because some employees may have been promoted, some may have completed stretch assignments, and others will have retired or left the company.
Importance of confidentiality and bias neutral process
All discussions regarding succession planning need to remain confidential like any other company-sensitive materials.
Finally, it cannot be emphasized enough that all discussions regarding succession planning be facilitated by a bias-neutral individual in order to see alternate sides of situations or opportunities. It is for this reason that many companies engage the assistance of an outside facilitator to conduct and manage these discussion events.
If you have questions or need assistance with any of the 3 Succession Planning Processes; the 9-Block People Matrix, the use of the Succession Planning Business Model, or the Employee Profile, please contact me.
Randy Lumia is President of Paradise Workplace Solutions, LLC and works with business owners to improve productivity and profitable growth by aligning people strategies to the company’s business plan.
Deep down, everyone wants to be heard, acknowledged, accepted and included. Do you know anyone who doesn’t have these universal desires? Being heard helps people, businesses, communities and our world.
When was the last time you felt really heard? Did it feel like you were connecting with someone, that the person cared for you and what you were saying, that they respected you?
Listening has taken a backseat
Listening can save a person’s life, solve a business’s issue and improve communities and the lives of people in them. Truly listening can bridge differences in our world. Listening can be hugely impactful. Yet, many people don’t listen. Why?
• Think we know what you’re going to say
• Don’t value others’ opinions
• Have physical hearing issues
• Are distracted with our own thoughts, worries, fears
• Don’t agree with your point of view
• Would rather talk
• Don’t think you’re interesting
• It’s not easy to do
Some of these may be valid reasons but it doesn’t account for the fact that distracted listening has become the norm in our society.
What is listening?
Listening is more than hearing someone talk. Deep listening is absorbing what the person is saying, watching their face and body language, looking for their heart’s message and connecting with what they are saying even if you don’t agree with a point of view. When was the last time you really, truly listened to someone, to their voice, their message, their heart, their body language? Listening deeply can give you more information than you would expect.
When I was working inside the corporate world, I benefited greatly by developing my listening skills. I watched the person speaking for their body language, I looked for their passion and I observed the reaction of others “listening.” Frequently, I picked up much more about what was going on by fully listening. I believe it was one of my strengths and helped me reach the level of success that was important to me. Good listening is a part of one’s emotional intelligence level.
What you can do right now to become a better listener
• Put away devices and other distractions.
• If your current situation isn’t conducive to actively listening, then plan another time to talk and listen openly.
• Concentrate on what the person is saying.
• Look into the other person’s eyes. It’s hard not to hear what someone is saying when you’re looking into their eyes.
• Don’t assume you know what the other person is going to say.
• Don’t think about what you’re going to say.
• Ask questions.
• Allow some space between the person finishing their thought and you commenting.
• Show engagement with excitement, empathy, agreement.
• Be open minded.
What do you get from listening?
• Personally, you get to know a person and their motives better.
• The speaker may have information that you can use now or in the future.
• You could be saving a life.
• Listening to an employee could help uncover a potential flaw.
• Listening to a customer could provide you with your next big product or a solution to a current one.
• Listening to your family builds understanding and strong connections that can’t be broken. (Most family rifts happen because one or another person doesn’t understand something that did or did not happen.)
• Listening to your own heart’s messages helps make better decisions.
Listening to someone is powerful. It saves families, lives, businesses, cities and countries. I challenge you to spend 15 minutes a day to listen more deeply and thoughtfully with your ears, eyes and heart.
When considering a succession plan for your business, there are a number of steps you can take to ensure you have a solid, well thought out plan. I’ve broken the steps into a 3-part series and included links to connect you with more information. In Part 1 of this series, we discussed the importance of Succession Planning and the 9-Block People Matrix. Today, we will be discussing the second component of the Succession Planning Process: The Succession Planning Business Model.
Succession Planning (or Future Desired State) Business Model:
The Succession Planning Business Model starts with the use of the company’s existing organizational chart that includes all current positions in a cascading fashion.
The Succession Planning Business Model, a modified organization chart, is used to identify candidates for critical positions within the organization. The model usually starts with the top positions in the organization and removes the existing subordinates for those positions and functions. It is done in two steps.
Step 1: Identify all critical positions and assess incumbents
Identify all critical positions within the organization and remove the subordinate relationships that are not critical to your business. This is done for as many levels as is needed to capture each of those critical positions within the company. Critical positions can range from the President down to a highly skilled specialized individual contributor. Don’t make the mistake of focusing on the high-level positions only.
Then, assess these three critical data points for each incumbent:
- succession plan rating from the 9-Block People Matrix. The Matrix is used to plot an employee’s present-day performance with his/her potential.
- the incumbent employee’s current performance rating, and
- the likely timing associated with the incumbent’s next move.
Once you have your assessments put together, superimpose them on your Succession Planning Organization Chart (Figure 1).
Not everyone in a leadership role is a “superstar” as indicated with the VP of Technology in Figure 2, where the incumbent is identified as a Talent Risk / Blocker. This employee is most likely going to be placed on a performance improvement plan and could be transitioned from the organization if performance doesn’t improve.
Step 2: Compile a list and assess potential successors for each position
Create a three-column table for those critical positions. These columns will include
1. name of successor candidates,
2. current succession plan rating from the 9-Block People Matrix for each candidate, and
3. candidate’s readiness level for the move into that position.
This data table is then positioned on the Succession Planning Business Model (Figure 2).
Figure 2. Potential successors placed on the critical positions’ organization chart
You’ll notice not every position has an immediate backfill for the role (see examples where an external hire is needed in Figure 2). In these cases, the next likely candidate for the role may be an external hire. External hires should be the highest priority need for the department head, Human Resources and the organization’s management team.
An important note: The Succession Planning Business Model also does not need to reflect a current organization, rather it can be a representation of a future state for which the company may be transitioning towards.
- Like with the use of the 9-Block People Matrix, the Succession Planning Business Model is usually completed by a department head for the group that is being evaluated and matched against an existing Succession Planning Business Model.
- Like performance goals and performance reviews, the succession planning documents change from year to year. Some employees may have been promoted within the year, some may have completed stretch assignments, and still others may have retired or left the company. As such, the succession planning process needs to be treated like any other critical people-related process that gets reviewed annually.
- It is important to highlight that all discussions regarding succession planning need to remain confidential as with any other company-sensitive material.
- Finally, all discussions regarding succession planning should be facilitated by a bias-neutral individual in order to detect alternate sides of situations or opportunities. It is for this reason that many companies engage the assistance of an outside facilitator to conduct and manage these meetings.
Coming up: Individual Succession Plan Profile
The last part of this series used in the Succession Planning process is the Individual Succession Plan Profile and will be discussed in the next post.
If you would like for me to email you this three-part series or if you have questions with any of the three Succession Planning Processes; the 9-Block People Matrix, the use of the Succession Planning Business Model, or the Individual Succession Plan Profiles, please contact me at Paradise Workplace Solutions.
Paradise Workplace Solutions, LLC works with business owners to improve productivity and profitable growth by aligning people strategies to the company’s business plan.
Succession Planning is a critical part to any business’s People Plan to assure that the right person is in the right job at the right time for the right reason especially when something unexpected happens and there is a gap for a critical role.
Succession planning pays off for Apple
When Steve Jobs, former CEO at Apple, was diagnosed with pancreatic cancer in 2004 and had surgery to remove the tumor, he was hoping that he would “still be around for a few more decades”. Unfortunately, that was not the case. Steve Jobs thought ahead and embraced Tim Cook, Apple’s COO, and began grooming him to be his successor. When Jobs’ health deteriorated and he succumbed to the perils of the disease, Cook was favorably positioned and prepared to take on the CEO role.
In this situation, Jobs had the element of time on his side as it related to being able to develop his successor. Unfortunately, many companies, without a well defined succession planning process in place, find themselves in disarray when one of its critical people can no longer perform their duties because of an unexpected and acute situation.
Evaluating your people for potential
The succession planning process looks at a company’s current workforce and develops a talent pool of candidates for critical or important positions within the organization.
To ensure a company’s survival and continuity the first step is to identify the critical people and positions that could put the company in jeopardy. Once you have that list, you will be ready to start looking at your current situation.
The succession planning process consists of three components; the 9-Block People Matrix, the Succession Planning or Future State Business Model, and the Individual Succession Plan Profile. In this blog, we will be using the Succession Planning 9-Block People Matrix.
The Succession Planning 9-Block People Matrix
I have found the 9-Block People Matrix the fairest, consistent tool to use when evaluating individuals for future roles. The Matrix is used to plot an employee’s present-day performance with that same employee’s potential. As the name suggests, there are nine boxes contained in the Matrix (Figure 1).
The process normally starts at the top with the senior leadership organization chart and cascades down as necessary. Typically, the senior leader in a functional area would be responsible for the succession chart of his/her function. He/she should identify people in the organization who could potentially fill each critical role. Each person should be assessed individually using the performance and potential descriptors in each box and placed in one of the boxes. You may find it important to add some criteria specific to your business or the critical role.
Calibrate your leadership team’s evaluations
Like most things related to people any assessment can be subjective and based on an evaluator’s definition of performance and potential. I always recommend a calibration meeting with departmental or company management team members be conducted following any evaluation. The calibration is a good opportunity to get additional input or have the evaluation verified. It’s also an opportunity for other managers to better understand the potential of employees they may/may not know.
You will likely find that there will be people (usually hired less than 12 months ago) that are too new to evaluate rigorously. These individuals should remain on the radar for future discussions and placed in the “Not Classified” box.
As the business is in a constant state of change, so are its people with promotions, retirement and exits from the organization. To keep on top of the changes the Succession planning process should occur twice a year. The first round is best done in early June (before individual vacations are taken and before any requirements for closing 2nd quarter financial books), and then again in either late November or early December. During this second meeting, it’s important to discuss individual development plans and gain alignment on performance before year-end reviews are completed.
Facilitators can challenge bias and further discussions
Finally, all discussions regarding succession planning should be facilitated by a bias-neutral individual in order to see alternate sides of situations or opportunities. It is for this reason that many companies engage the assistance of an outside facilitator to conduct and manage these meetings.
The other two components used in the Succession Planning process—the Succession Planning Business Model and the Individual Succession Plan Profile will be highlighted in the next couple of Blogs.
Contact me if you have questions or would like to receive a full-size copy of the 9-Block Matrix.
Paradise Workplace Solutions, LLC works with business owners to improve productivity and profitable growth by aligning people strategies to the company’s business plan.
Employee engagement is a popular topic. The money and attention companies give to engagement may be a superficial band aid that ends up backfiring if they aren’t spending their efforts on employees’ engagement with the work. Keep in mind, 85% of employees are disengaged according to a Gallup Poll.1
What are leaders trying to accomplish with a focus on employee engagement? In brutal truth, at the core, business leaders want to improve productivity, so that their businesses are successful. Yes, most aspire to have a workplace their employees like coming to but ultimately, they’re in business to make money, solve problems or serve people. They shouldn’t be shamed into acting otherwise.
Are you killing productivity?
Many leaders are trying to balance “engagement” with getting the job done. You can have employees who like each other, celebrate successes and are given rewards but what happens when they get back to their desks? Do they eagerly engage in their work? Many disengage as soon as they sit down. Why? Because their WORK is not engaging them.
Many company’s cultures have been set up to control when and how a job gets done. Flex time permits employees some leeway on when to arrive and leave but it’s still controlled. American businesses are headed in the right direction but how motivating is it to be controlled, held within specific parameters? What happens to creativity?
What can leaders do to improve engagement?
Get a picture in your mind. Think about the most highly motivating time in your career or business. What was it about that time that made you want to get up every morning and accomplish your goals? Who was telling you what to do and how to do it? How were you rewarded?
I experienced my most engaging times when I worked at companies that were growing and I’ve experienced that same in my own business. Why? Because no one had predetermined rules in how to accomplish what needed to be done. I was eager to learn, prove to myself that I could do whatever I set my mind to. I was able to use my creativity. My work was acknowledged by others and I was rewarded intrinsically by feeling good about my accomplishments. None of my engagement had anything to do with receiving monetary rewards or parties in the hallways.
Let’s acknowledge that systems and rules need to be in place for very routine tasks, like expense reports and assembly line work. However, allowing employees the autonomy to complete their work in a way that allows them to tap into their creativity and self-motivation can be more engaging.
Autonomy is motivating
Daniel Pink talks about the four essentials of autonomy in his book Drive published 10 years ago and still holding true today.2 Time, task, technique and team are ways in which autonomy can exist. Not all people are motivated by each one equally. The goal is to find out which motivators work best for each employee.
Time—getting results instead of focusing on the time it takes to get work done. Many companies are now looking at getting results by allowing employees more freedom in when they have to produce results. Obviously, some jobs are based on time-determined outputs and don’t allow employees freedom from time constraints.
Questions to ask yourself: What jobs do we have that we can remove time obligations? What could the benefits be if we tapped into our employees’ creativity in getting results?
Task—selecting certain aspects of what we do. For example, employees see many opportunities for improvement in your business all the time. Allowing them the independence to work on these opportunities for a portion of their time can be rewarding because there is no roadmap. They can use their creativity and solve problems on their own.
Questions to ask yourself: How often do my employees see ways to make improvements or come up with new ideas that are getting left behind because we’re controlling the work they do? What would happen if we experimented with allowing some employees to work on projects they create?
Technique—allowing employees to figure out how they will get their work done. There are some organizations that permit customer service employees to work from home, for example. They choose how they want to set up their home office and how they will accomplish their goals. Technically, there is no reason they need to be in a physical call center, all together following rote scripts. That’s a controlled environment that stifles their creativity.
Questions to ask yourself: Are we losing by not allowing employees to come up with how to accomplish their tasks? Can we gain efficiencies and produce more or better products?
Team—choosing who you work with on certain projects. Self-directed improvement projects are a good example in which a person can choose who he/she wants to work with. Allowing a team to come together by choice can produce great results.
Questions to ask yourself: Who can I ask in my business to select a project and team to test out this theory? Am I willing to give up control to see if there is a better, more motivating way to get work done?
What can you do today?
If you truly want to engage your employees, start looking at ways in which you can reduce control and compliance and increase autonomy and creativity. There are many published examples of autonomous workplaces and theories. Do some reading on motivation and use your business to do some experimenting. Keep what works and refine what doesn’t. Be ahead of the curve. Your high performers will appreciate it. And your bottom line may see a bump up.
1 Building a High-Development Culture Through Your Employee Engagement Strategy, Gallup, Inc. Washington, DC, 2019.
2 Daniel H. Pink, Drive, The Surprising Truth About What Motivates Us, Riverhead Books, New York, 2009.
Paradise Workplace Solutions, LLC works with business owners to improve productivity and profitable growth by aligning people strategies to the company’s business plan.
You’re all set with the people you need in your business today. You’re feeling good. It may feel like a relief and time to take a break so you can focus on other issues. But now is the time to think ahead and put together your People Plan.
If you’ve been following my posts on People Strategy, you identified in your people schematic that you will need 3 sales reps instead of 2, a higher-level technician to support customer service, or even a new office manager within the next year. Where are these people going to come from? How are you going to assure that you have the right person, for the right job, for the right reason tomorrow?
Following three best practices for a People Plan is your answer. A Succession Plan, Individual Development Plans for your employees and a Recruiting Plan will have you in good shape when you’re ready to expand your employee base or have to unexpectedly replace a high performer.
Is someone in your business ready now?
The Succession Plan is a company/management driven process that looks at all current positions and employees for the importance and criticality of each position. The team responsible for the plan discuss the vulnerability of the employee currently performing the role, possible internal candidates identified as back-fills for the position, and finally the need to consider external hiring for positions where a viable internal candidate has not been identified. The outcome of a succession plan is a document that the management team can revisit or pull out in case of an emergency loss. It goes without saying that the succession plan should be reviewed at least yearly or when a major change has occurred.
Will you develop employees so they’re ready for a bigger role?
The Individual Development Plan is a manager supported and employee owned process for the acquisition of new skills that will both assist the business and enhance the employee’s self-worth and career progression. Individual development plans should drive an employee towards additional skills, knowledge and abilities required for a higher-level position in the business, thus feeding the succession planning pipeline.
There are many avenues for training and skill development to consider.
- Traditional (technical) Skills Training, also known as On-The-Job Training, are skills usually shared by a co-worker that has, or still is, performing the task or skill that the employee is acquiring.
- Professional Training typically is gained through external sources and is usually technically or functionally important; like application development for an IT professional, or advanced plumbing techniques for a trades position, or new accounting requirements under GAAP for a CPA. Many of these types of training come with CEU’s (Continuing Education Units) for the profession in which the employee is employed.
- Formal Educational Training comes from the traditional secondary, 2 or 4 year college or a technical institute and focuses on specific educational required material necessary to be successful in the position.
- Soft-Skills Training, including Leadership Development, are those traditional non-technical skills that, when acquired, should enhance the ability of the employee to do their job.
- Professional Networking. While networking may seem out of place for Individual Development, it is most definitely a way for employees to develop their soft skills in a non-threatening environment that could also lead to additional business.
How are you going to fill the competency gap?
Finally, when you must look outside your company for the skills that you do not have internally, is the Recruiting Plan.
- A company first needs to be able to Attract candidates for existing openings or for possible future openings.
- Actively Recruit candidates through traditional recruiting methods, which include posting on the company’s website, paid websites such as Glassdoor, and the use of external recruiters or staffing agencies.
- To Passively Recruit candidates engages future prospective employees you meet at networking or customers events. Attending and participating in Job Fairs is an excellent way to engage potential job candidates for both present and future company opportunities. Attending college job fairs is also an excellent way to secure interns or prospective future full-time employees.
- The use of Social Media is no longer a nice-to-have, but a requirement to attract potential employees, recruit employees, and recruit passive candidates. The use of social media is also a necessary tactic to market the business, connect with existing and future customers, and to maintain a visible and active role in the on-line community.
I’ll be covering each section of the People Plan in more detail in future blogs. Look for my next blog on Succession Planning and the 9-Block Matrix.
Contact me if you have any questions on the People Plan.
Motivation can be energizing. Do you remember a time when you were inspired or you motivated someone? Do you remember what it felt like? The thrill of the spark igniting within you, or helping a child, friend or employee help themselves and seeing the ember catch fire. The energy is contagious.
That same energy is in your organization, namely your people. You know you’re likely to put in more effort and care when you are motivated and feeling good about what you’re doing. Your employees are the same. They will put in extra effort if they are engaged and feel appreciated.
Increase engagement, increase profitability
In a recent global Gallup poll on employee engagement with 82,000 teams, the results showed 21% higher profitability for those organizations in the top quarter compared with those at the bottom. Shockingly, 85% of employees are disengaged or actively disengaged.1 That’s a lot of people who need motivation and a good deal of profit that never makes it to the table. Obviously, there’s a great deal of work to be done globally. Yet, it’s your business we’re focusing on now.
You probably think about motivating your employees with salary, benefits and a nice work environment. Those incentives are a given in the current labor market. You need to do more. The good news is that you can and it doesn’t have to cost you much.
Start motivating your employees today
- Be authentic when you praise a job well done. Acknowledge good work but don’t dilute your compliments by praising all the time.
- Find out what motivates your employees individually. People are inspired by many different factors. Observe and ask what motivates each person. Then, acknowledge them in the way they prefer.
- Work with employees who are causing problems or not meeting expectations. Your employees are watching how you handle someone who is not performing. Don’t ignore or downplay the problem. Your employees are impacted and want you to step in to handle the situation. Be honest and helpful to the person who is struggling. Find out what he/she needs to be successful. If you don’t see improvement after making a good effort to support them, you will likely have to let them go. Sometimes, an employee doesn’t fit with a company’s culture or have the skills to do the job. Be supportive and fair so your employees know that you treat everyone fairly.
- Talk to your employees about their development. What work fuels their passion? Is there an area they want to explore? Providing a safe environment for employees to discover new talents can keep them inspired and engaged. Share in their discovery. Acknowledge their abilities and support them in strengthening their weaknesses.
- Hear what your employees are saying. Listening to your employees is the most cost-effective way of acknowledging and engaging them. And you could learn something you didn’t realize about your business and the people who keep your business running.
Uncover what motivates your employees
Here’s a simple way to get specifics about what motivates your employees. Ask them! Let them compile a list of options for recognition for a job well done. Some examples of both monetary and non-monetary items could be
- Time off work to participate in a community or non-profit event; like Habitat for Humanity
- Opportunity to take on additional responsibility
- Breakfast or lunch with a more senior employee or company executive
- Development class, seminar or conference that is of interest to the employee and the company
- Time off; an extra vacation day or a few hours on a Friday afternoon
- Gift card or small cash award
- Public recognition among peers; like at a department meeting
- Trophy or award certificate
- Tickets to a sporting or cultural event of the employee’s choice
- A small token of appreciation, like a food gift basket, sent to the employee’s home so that his/her loved ones can see the company’s appreciation.
Talking with employees about how they like to be recognized and motivated is an opportunity to communicate about performance, expectations and the value of your employees. Always connect any recognition with performance and the value an employee brings to the business. Reinforce the behaviors and skills needed to make your business successful.
Below, share some ways a company has actively engaged you?
1 Building a High-Development Culture Through Your Employee Engagement Strategy, Gallup, Inc. Washington, DC, 2019.
Many business owners aren’t in a position to hire full-time human resource expertise and your business may not need it, yet. But you do need a people strategy to be confident you’re evolving the structure of your business and hiring at the right time. That’s why we’d like to share a concept that HR experts use with leaders to diagram business needs and milestones with future employee requirements–the People Schematic.
People schematic defined
The people schematic is the first part of a successful people strategy that also includes a People Plan and People Metrics. Just like a successful people strategy, the schematic helps to assure that a business has the right people, in the right jobs, at the right time, for the right reasons. Also like the people strategy, a people schematic is a living, developing diagram that gets reviewed regularly alongside the people strategy and the company’s business plan.
The people schematic is one element of a broader strategic workforce planning process.
Components of a people schematic
The people schematic uses information from the business plan that includes
- the current state (number and types of employees vs. the business plan)
- the desired future state (number and types of employees vs. the business plan)
- business markers that indicate when key actions need to be taken.
The schematic is the plan used to close the gap between the current and desired future state. For those familiar with the traditional human resources lingo, this could be considered an extension or means to the development of a headcount or recruiting plan.
The people schematic is a graphed representation that shows the number and type of employees that will be needed over time against the business metrics that are used. The business metrics are different for each business. It could be the number of widgets necessary to be produced or the revenue needed to be generated. The metric could be the number of patients that need to be reached. It could be anything that the business deems to be its goal. However, two things are consistent regardless of the company’s product or service: the companies financials linked to the business plan, and the use of any and all metrics that measure key human resource information, such as turnover, time-to-hire, etc. The key point is that the schematic uses information derived from the business plan.
Drawbacks of not creating a people schematic
Is your business at risk if you don’t have a people strategy? Maybe not…initially. But it can catch up to you.
- Under-hiring can lead to excessive workloads on current staff, missing customer deadlines, and the inability to react to business needs or changes.
- Over-hiring can lead to financial stresses on the company, inefficiencies of the workforce, or put the organization in jeopardy that could result in layoffs or staff reductions.
- Not having the right people ready for the position at the right time for the business.
“Just-in-time” hiring is not easy and takes diligence. Factors such as manager input, recruiting ‘lead-time’, employee turnover and ‘lost time or opportunity’ need to be considered.
Evolve your people schematic along with your business
Naturally, as the business advances or encounters difficulties, you need to modify the people schematic and business plan. Actively review both documents regularly at the leadership level. Also critical is that your managers understand both plans because they hold knowledge and experience of your business that is critical to implementing an accurate business plan.
Important to note: Before determining your demand for external talent, identify gaps in skills and capabilities in your current workforce. Fill these gaps through internal mobility and ‘upskilling’ first. We’ll cover these topics as part of the People Plan in an upcoming blog.
Contact us if you have questions on a People Schematic.
Earlier this year, I attended a conference of small business owners and decided to do an informal survey of the biggest obstacles they’ve had to overcome. Most owners responded that initially their challenges were focused on getting business. Then, they spent so much time on their customers’ work that they let go their efforts on new business development. The result almost always created a gap in bringing on new work creating a temporary dip in revenue, workload and morale for employees. So, instead of stressing yourself and your employees, let’s talk about an appropriate balance of new business development and current work.
Fatal inflection point
In most small and mid-size businesses, you, the owner, typically invest your time in bringing on new business. Once work comes in, you’re still putting on most of the hats of a business owner but your focus has turned internal to the client work and you may put aside your lead generation hat. Often, it feels like there’s no time for developing new business when you can barely meet your current clients’ demands. This is the fatal inflection point.
When I asked my colleagues at the conference how much time the owner should spend on business development the response was a surprising 40-50%. How do you do it? Overwhelmingly, owners said to make it an everyday practice and stay committed to new business development even if it’s only 10% of your time. Find that time. It’s not as easily said as done but here are some suggestions.
Open up your time
- Look for the common aspects of the work you do for clients. Can you streamline and package it instead of doing the same thing over and over again for every client?
- Delegate. Start training and trusting those who work for you. If you’re a solopreneur look for other ways to get help. Barter with others whose expertise you need and who need what you have to offer.
- Consider virtual assistants who provide support through the internet, usually from their homes. A virtual assistant can coordinate your schedule, keep you organized, plan your business development activities and keep you accountable.
- Hire employees. This is scary because owners in young businesses may worry about hiring too soon. Look into hiring college interns for a specific period of time and give them defined projects in which they can excel. Train them well and they may become your next ready-to-onboard employees.
- Decide how you want your business to grow. What are YOUR expectations of the business? Plan out how you’re going to get there and work your plan every day.
Best ways to reach and get new business
Now that you freed some time on your calendar here are some ways to reach new customers.
- Ask current customers for referrals. This is obvious but often overlooked.
- Go to networking events before or after work. Select how often you need to go to networking events and go. Talk about your business. Then follow up with the people you’ve met.
- Develop strategic alliances. Get to know the person who has similar customers to yours. If you like him/her then work out how you can share the contacts you have and make introductions for each other. Your strategic alliance may never become a customer but may put you in contact with many new potential clients.
- Be a thought leader. Share your insights publicly and make them easily available on line. Write blogs.
- Speak at events, conferences, meetings. Your business is based on some expertise or passion you have. Figure out a way to share it with others on a large scale and be seen as an expert in your field.
- Do surveys your customers may be interested in and share what you learn. The surveys don’t have to be difficult. Look at the informal survey I did at a conference and got good information worth sharing.
- Scour newspaper articles for people mentioned that you could reach out to and share what your business offers.
You can start at least one of these activities anytime. Current business and customer satisfaction is critical to your success but so is bringing in new business consistently. Set goals that you know you will bring you energy. Make the time every day even if it’s 60 minutes and you will see the results.
Paradise Workplace Solutions, LLC works with business owners dealing with disappointing business results get on a path to improved productivity and profitable growth by aligning people strategies to the company’s business plan.