Motivation can be energizing. Do you remember a time when you were inspired or you motivated someone? Do you remember what it felt like? The thrill of the spark igniting within you, or helping a child, friend or employee help themselves and seeing the ember catch fire. The energy is contagious.
That same energy is in your organization, namely your people. You know you’re likely to put in more effort and care when you are motivated and feeling good about what you’re doing. Your employees are the same. They will put in extra effort if they are engaged and feel appreciated.
Increase engagement, increase profitability
In a recent global Gallup poll on employee engagement with 82,000 teams, the results showed 21% higher profitability for those organizations in the top quarter compared with those at the bottom. Shockingly, 85% of employees are disengaged or actively disengaged.1 That’s a lot of people who need motivation and a good deal of profit that never makes it to the table. Obviously, there’s a great deal of work to be done globally. Yet, it’s your business we’re focusing on now.
You probably think about motivating your employees with salary, benefits and a nice work environment. Those incentives are a given in the current labor market. You need to do more. The good news is that you can and it doesn’t have to cost you much.
Start motivating your employees today
- Be authentic when you praise a job well done. Acknowledge good work but don’t dilute your compliments by praising all the time.
- Find out what motivates your employees individually. People are inspired by many different factors. Observe and ask what motivates each person. Then, acknowledge them in the way they prefer.
- Work with employees who are causing problems or not meeting expectations. Your employees are watching how you handle someone who is not performing. Don’t ignore or downplay the problem. Your employees are impacted and want you to step in to handle the situation. Be honest and helpful to the person who is struggling. Find out what he/she needs to be successful. If you don’t see improvement after making a good effort to support them, you will likely have to let them go. Sometimes, an employee doesn’t fit with a company’s culture or have the skills to do the job. Be supportive and fair so your employees know that you treat everyone fairly.
- Talk to your employees about their development. What work fuels their passion? Is there an area they want to explore? Providing a safe environment for employees to discover new talents can keep them inspired and engaged. Share in their discovery. Acknowledge their abilities and support them in strengthening their weaknesses.
- Hear what your employees are saying. Listening to your employees is the most cost-effective way of acknowledging and engaging them. And you could learn something you didn’t realize about your business and the people who keep your business running.
Uncover what motivates your employees
Here’s a simple way to get specifics about what motivates your employees. Ask them! Let them compile a list of options for recognition for a job well done. Some examples of both monetary and non-monetary items could be
- Time off work to participate in a community or non-profit event; like Habitat for Humanity
- Opportunity to take on additional responsibility
- Breakfast or lunch with a more senior employee or company executive
- Development class, seminar or conference that is of interest to the employee and the company
- Time off; an extra vacation day or a few hours on a Friday afternoon
- Gift card or small cash award
- Public recognition among peers; like at a department meeting
- Trophy or award certificate
- Tickets to a sporting or cultural event of the employee’s choice
- A small token of appreciation, like a food gift basket, sent to the employee’s home so that his/her loved ones can see the company’s appreciation.
Talking with employees about how they like to be recognized and motivated is an opportunity to communicate about performance, expectations and the value of your employees. Always connect any recognition with performance and the value an employee brings to the business. Reinforce the behaviors and skills needed to make your business successful.
Below, share some ways a company has actively engaged you?
1 Building a High-Development Culture Through Your Employee Engagement Strategy, Gallup, Inc. Washington, DC, 2019.
Paradise Workplace Solutions, LLC works with business owners to improve productivity and profitable growth by aligning people strategies to the company’s business plan.
Many business owners aren’t in a position to hire full-time human resource expertise and your business may not need it, yet. But you do need a people strategy to be confident you’re evolving the structure of your business and hiring at the right time. That’s why we’d like to share a concept that HR experts use with leaders to diagram business needs and milestones with future employee requirements–the People Schematic.
People schematic defined
The people schematic is the first part of a successful people strategy that also includes a People Plan and People Metrics. Just like a successful people strategy, the schematic helps to assure that a business has the right people, in the right jobs, at the right time, for the right reasons. Also like the people strategy, a people schematic is a living, developing diagram that gets reviewed regularly alongside the people strategy and the company’s business plan.
The people schematic is one element of a broader strategic workforce planning process.
Components of a people schematic
The people schematic uses information from the business plan that includes
- the current state (number and types of employees vs. the business plan)
- the desired future state (number and types of employees vs. the business plan)
- business markers that indicate when key actions need to be taken.
The schematic is the plan used to close the gap between the current and desired future state. For those familiar with the traditional human resources lingo, this could be considered an extension or means to the development of a headcount or recruiting plan.
The people schematic is a graphed representation that shows the number and type of employees that will be needed over time against the business metrics that are used. The business metrics are different for each business. It could be the number of widgets necessary to be produced or the revenue needed to be generated. The metric could be the number of patients that need to be reached. It could be anything that the business deems to be its goal. However, two things are consistent regardless of the company’s product or service: the companies financials linked to the business plan, and the use of any and all metrics that measure key human resource information, such as turnover, time-to-hire, etc. The key point is that the schematic uses information derived from the business plan.
Drawbacks of not creating a people schematic
Is your business at risk if you don’t have a people strategy? Maybe not…initially. But it can catch up to you.
- Under-hiring can lead to excessive workloads on current staff, missing customer deadlines, and the inability to react to business needs or changes.
- Over-hiring can lead to financial stresses on the company, inefficiencies of the workforce, or put the organization in jeopardy that could result in layoffs or staff reductions.
- Not having the right people ready for the position at the right time for the business.
“Just-in-time” hiring is not easy and takes diligence. Factors such as manager input, recruiting ‘lead-time’, employee turnover and ‘lost time or opportunity’ need to be considered.
Evolve your people schematic along with your business
Naturally, as the business advances or encounters difficulties, you need to modify the people schematic and business plan. Actively review both documents regularly at the leadership level. Also critical is that your managers understand both plans because they hold knowledge and experience of your business that is critical to implementing an accurate business plan.
Important to note: Before determining your demand for external talent, identify gaps in skills and capabilities in your current workforce. Fill these gaps through internal mobility and ‘upskilling’ first. We’ll cover these topics as part of the People Plan in an upcoming blog.
Contact us if you have questions on a People Schematic.
Paradise Workplace Solutions, LLC works with business owners to improve productivity and profitable growth by aligning people strategies to the company’s business plan.
Earlier this year, I attended a conference of small business owners and decided to do an informal survey of the biggest obstacles they’ve had to overcome. Most owners responded that initially their challenges were focused on getting business. Then, they spent so much time on their customers’ work that they let go their efforts on new business development. The result almost always created a gap in bringing on new work creating a temporary dip in revenue, workload and morale for employees. So, instead of stressing yourself and your employees, let’s talk about an appropriate balance of new business development and current work.
Fatal inflection point
In most small and mid-size businesses, you, the owner, typically invest your time in bringing on new business. Once work comes in, you’re still putting on most of the hats of a business owner but your focus has turned internal to the client work and you may put aside your lead generation hat. Often, it feels like there’s no time for developing new business when you can barely meet your current clients’ demands. This is the fatal inflection point.
When I asked my colleagues at the conference how much time the owner should spend on business development the response was a surprising 40-50%. How do you do it? Overwhelmingly, owners said to make it an everyday practice and stay committed to new business development even if it’s only 10% of your time. Find that time. It’s not as easily said as done but here are some suggestions.
Open up your time
- Look for the common aspects of the work you do for clients. Can you streamline and package it instead of doing the same thing over and over again for every client?
- Delegate. Start training and trusting those who work for you. If you’re a solopreneur look for other ways to get help. Barter with others whose expertise you need and who need what you have to offer.
- Consider virtual assistants who provide support through the internet, usually from their homes. A virtual assistant can coordinate your schedule, keep you organized, plan your business development activities and keep you accountable.
- Hire employees. This is scary because owners in young businesses may worry about hiring too soon. Look into hiring college interns for a specific period of time and give them defined projects in which they can excel. Train them well and they may become your next ready-to-onboard employees.
- Decide how you want your business to grow. What are YOUR expectations of the business? Plan out how you’re going to get there and work your plan every day.
Best ways to reach and get new business
Now that you freed some time on your calendar here are some ways to reach new customers.
- Ask current customers for referrals. This is obvious but often overlooked.
- Go to networking events before or after work. Select how often you need to go to networking events and go. Talk about your business. Then follow up with the people you’ve met.
- Develop strategic alliances. Get to know the person who has similar customers to yours. If you like him/her then work out how you can share the contacts you have and make introductions for each other. Your strategic alliance may never become a customer but may put you in contact with many new potential clients.
- Be a thought leader. Share your insights publicly and make them easily available on line. Write blogs.
- Speak at events, conferences, meetings. Your business is based on some expertise or passion you have. Figure out a way to share it with others on a large scale and be seen as an expert in your field.
- Do surveys your customers may be interested in and share what you learn. The surveys don’t have to be difficult. Look at the informal survey I did at a conference and got good information worth sharing.
- Scour newspaper articles for people mentioned that you could reach out to and share what your business offers.
You can start at least one of these activities anytime. Current business and customer satisfaction is critical to your success but so is bringing in new business consistently. Set goals that you know you will bring you energy. Make the time every day even if it’s 60 minutes and you will see the results.
Paradise Workplace Solutions, LLC works with business owners dealing with disappointing business results get on a path to improved productivity and profitable growth by aligning people strategies to the company’s business plan.
Randy recently joined Jess Stinson on the Hot Topics Podcast at the Employment Exchange to discuss People Strategy for small and mid-size business. Find out what a People Strategy is and why it’s so important to your business.
Imagine if Martin Truex, Jr. or Kevin Harvick had the fastest race car in NASCAR and a map of the course at Talladega Raceway but didn’t have a finely tuned, experienced pit crew. The time Martin or Kevin would lose on pit stops could cost them the race.
Or even worse, imagine if the crew chief of one of their pit crews had an emergency and couldn’t perform his/her duties and there was no alternate plan to put in place. The only person available to step into the role would be one of the tire catchers. What happens then? The driver may continue the race but what would the results be? Disastrous.
Now picture yourself as a business owner with a great product and a well thought out business plan but no people strategy that maps to the growth of your company. As your business grows, it needs some higher skilled employees or those with entirely different experience. Employees currently in positions may be high performing but not exactly what’s best for your business or ultimately your customers if they don’t have the appropriate experience or skills for future growth. A People Strategy helps your employee base evolve as your company grows.
What is a People Strategy?
A People Strategy is a plan to assure that a business has “the right people, in the right jobs, at the right time, for the right reasons.” It’s a plan that is reviewed regularly alongside the business plan and has action items after each review. The plan has short, mid and long-term goals that may change or need to be adjusted as the business evolves. The management team is involved in the development and review of the strategy and committed to the resulting action plans that will ultimately help attract, develop and retain the right people for the business.
Just as important to defining a people strategy, is to identify what it isn’t; it is not a human resources department solution. Every supervisor or manager in an organization is responsible for owning the people strategy because they are closest to the needs of the business in their areas.
Elements of a People Strategy
A good People Strategy consists of three major components. I’ll call the first one a “People Schematic”. The second factor is the People Planning and the third one is the People Metrics and Performance.
- The People Schematic is a graphed representation that shows the number and type of employees that will be needed over time against the business metrics that are used. The business metrics are different for each business. It could be the number of widgets necessary to be produced or the revenue needed to be generated. The metric could be the number of patients that need to be reached. It could be anything that the business deems to be its goal. The key point is that the People Schematic uses information derived from the business plan.
- The People Planning process uses information from the People Schematic to answer the question of how the business will achieve the numbers and types of employees identified. This answers the question of how the business will be able to adequately assure that the number and types of positions are filled in the time frame identified in the People Schematic.
- Finally, the People Metrics and Performance encompasses those measurements and actions required in the first two processes to ensure a successfully integrated people strategy process and allow you the opportunity to make modifications as other dynamics change.
Continued success of your business
Most successful companies, new or well-established, have a strategic or business plan that has helped guide the direction of the business’s actions and activities. Often overlooked, the People Strategy is one of the most important derivatives of a company’s Business Plan.
Just as an experienced NASCAR pit crew and back up plan is vital to the success of the driver and the rest of the team, your People Strategy is crucial to the continued success of your business.
In future articles, I will be breaking down each of these three key elements to show how and what needs to be done to assure a successful People Strategy.
Contact Paradise Workplace Solutions to get more information on People Strategy.
I didn’t have any intention of writing this article until I woke up this morning. After seeing all the news and reminders about breast cancer month I was compelled to talk about how a health scare created an employee/employer bond that can’t be broken.
It’s time for me to own up. Not many people know that I went through breast cancer and Non-Hodgkin’s lymphoma treatment two years ago. Or, maybe it’s more accurate to say that I didn’t talk much about it.
I pride myself on helping others and was surprised by my reaction to the diagnoses. I didn’t let many people help me. I was overwrought with emotions. I put a cocoon around myself and went deep within to deal with the cancers. I told only those who absolutely needed to know and I asked them not to discuss it with me or anyone else unless I brought it up. I realize, without a doubt, that was very difficult for family, friends and co-workers who love and care for me. Yet, everyone respected my wishes.
What does this have to do with company culture? How employees are treated every day is part of your company culture. An employee in crisis can magnify aspects of the culture either good or bad.
Build your culture and help an employee at the same time
I was working for a large corporation at the time and was naturally nervous about what cancer would mean for my life and career. I was worried that I wouldn’t be considered for a promotion or plumb assignment if they thought I couldn’t handle it physically or if my future was uncertain.
Fortunately, I had a manager and employer who respected my wishes and helped me through my treatment. Their handling of my diagnoses also demonstrates the culture they want for the company. They value their employees; plain and simple. Here is how my situation was handled and how helping employees when they’re “down” can help build a culture of mutual admiration.
Six actions to take to help an employee through a crisis
- Listen, listen, listen. This is the single most important action any manager can take during a difficult situation. Listen for what your employee is saying and not saying.
- Ask how you can help. Find out what they would like you to do or not do.
- Respect the employee’s wishes. If the employee wants support from his/her team, help them get it. If they want to keep it on the down low, abide by their decision.
- Look out for ways you can alleviate their stress. This can be in the form of easing their workload, setting up a system that will allow your employee to attend to any necessary appointments without having to ask, or providing them with additional resources.
- Check in. Their needs may change from the initial discussion and you want to make sure you’re helping them throughout the process.
- Give them time to adjust to their new reality. Continue to view this employee as an active contributor who will come through their situation to be the same or better employee. Other employees are watching closely to see how you’re handling the situation.
I am healthy and free of cancer. I was loyal to my employer and co-workers before my health scare. Their approach to my situation made me double down on my commitment and demonstrated to those closest to me at work how a compassionate manager and employer can make a difference.
Since my treatment, many aspects of my life have changed. I was promoted to a position I always wanted two months after returning from a short medical leave. Six months later, I made some difficult and dramatic changes because I realized that I didn’t want to put off dreams I had for my future. My husband and I moved to Florida from New Jersey and started our own business, Paradise Workplace Solutions.
I made sure before leaving that someone was in place, up to speed on leading my group and that there was a smooth transition. I wanted the company to know that I appreciated everything they did for me and that I had no intention of leaving them in a lurch.
After my leaving the company, the manner in which I was treated remains a part of the culture they are building every day. My commitment to my former manager and employer is still strong. I cheer for my former co-workers and company from the sidelines and advocate for the work they are doing. I am a staunch supporter and make sure I refer only the very best potential employees because I want their culture to be the best it can be. That’s the least I can do for the co-workers, manager and company who helped me through the most difficult time of my life.
Click here to talk with us about people strategies.
Paradise Workplace Solutions, LLC works with business owners dealing with disappointing business results get on a path to improved productivity and profitable growth by aligning people strategies to the company’s business plan.
Your employees are your number one investment. Their actions, skills and knowledge are going to help your grow your business or sink the ship. Assuming you would choose the former, now is a good time to take a look at how your people match up with the future growth of your company.
Most likely, your employees’ performance can be bucketed into three categories. Some are still not up to speed in their current role, others are comfortably meeting your expectations and some may be outperforming. It’s important to know where your employees are in their development because you and they need to come up with a plan for their growth to keep them energized and engaged in supporting your business.
Various stages of performance
The new or struggling employee
Obviously, employees not performing up to standards in their current work need to focus on the skills to do their job, enhance their knowledge or change behaviors. It’s their manager’s responsibility to identify those undeveloped skills and get them the training they need. They will need a development plan to get them on track. Make sure your expectations fit the development need. Sending someone to outside training that has a skills deficiency is like trying to row a battleship with an oar; it’s not going to happen. The real development of the skill or ability comes with combining the outside training with perfecting the skill on-the-job. Repetition, coaching and feedback are the real ways that employees enhance skills.
Your consistent, dependable employee
Employees who are meeting your expectations are golden because they are helping to sustain your business. This is a good time to find out their development goals. Do they want to stay in their current role or do they want to learn a different part of the business? Take the time to point out other positions or work they can do to contribute to growing your business. Match them up where you expect to need strong consistent team members in the near future. This group of employees can be your strong core. They can move through various positions to get a solid understanding of your business and customers. They need a plan that encourages them to grow through being successful and satisfied with their work.
The overachiever, high performer
The outperformers have likely already told you their development goals and are actively pursuing them. High performers need to be challenged to keep them engaged. Look at these employees to see if they have the skills for higher level roles in the organization either now or in the future. If you believe an employee can meet the requirements with some additional training, come up with a development plan that aligns with your business plan. High performers’ plans may include going elsewhere to achieve goals or gain experience but at least you’re aware of the person’s desires and can plan for it so your business is not disrupted.
It’s most important to have development plans for everyone, including yourself, so you know that your employees are working toward goals that will improve and increase your business growth.
People development plans
No matter which level of development is needed, a plan contains relatively the same components below.
• Identified skills, knowledge or behavior that will be the focus
• Actions the employee will take to learn
• Opportunities to apply the learning (practical application with repetition, coaching and feedback)
• Success measures
Each area for improvement should have a SMART Goal. SMART stands for Specific, Measurable, Attainable, Relevant and Time-bound. Many organizations make SMART goals mandatory because they clarify the goals and get everyone on the same page. Peter Drucker is known for coming up with the criteria for SMART goals and George T. Doran for formalizing it back in the early 80s and still universally used today. You can find an abundance of information by looking up “SMART goals” on the web.
Hold your employees accountable
One of the most important points of a development plan is that the employee owns the plan and their development. You can help identify areas for improvement, fund training programs and provide opportunities for development but ultimately, the employee is responsible for their growth. As the business owner, you are responsible for opening pathways for them to meet their growth goals and provide feedback along the way.
Developing your people is just one aspect of a people strategy that aligns with your business plan and goals. A people strategy will benefit your business because your people are going to propel you to meeting your business goals.
Next up: People strategy
Did you ever think that leading a business would involve so much talking and explaining? You talk with your managers, employees, customers, peers, vendors, the mailman, the cleaning crew and on it goes. It’s no wonder, then, when an employee says he/she doesn’t understand a change you want to make that you question if anyone has heard you.
Many important business decisions are well thought out and communicated with managers and employees. Yet, employees still don’t make the changes you need. This isn’t uncommon. How people adapt to change has been well studied in various situations from grief to business. There’s a process that people go through before they can truly act on implementing any change.1 Resistance is normal and should be expected when you begin to think about making a change. Still, how can you help employees through it?
Overcoming resistance to change
As a business owner, you spend a good deal of your time developing plans and finding solutions to problems. Your time is consumed by many different issues. Once you’ve solved one problem, another pops up to demand your attention. This is the point at which a change can begin to fail and you could be missing out on the most important factor in making your business successful—ensuring employees understand what you need from them. I’m not talking about knowing what the change is. I mean truly UNDERSTANDING and being a part of the company’s success.
Having spent most of my career in employee and leadership communications, I found that a company is always evolving to flourish. In stark contrast, many employees fear the very actions that will ensure the longevity of the company and their own future. Basically, they want their work experience to remain the same or want to make part of a change. How often have you heard team members say that they like the way the company was before more employees were hired or challenging market dynamics affected the business? Each employee has his/her own preference and degree of comfort with change.
Change is inevitable
Change IS happening more rapidly and businesses need to adapt or suffer. So, if companies are changing regularly and rapidly, shouldn’t we expect that employees would “get used to change”, adjust quicker and get on with the work that needs to get done? The number of experiences employees have with change doesn’t help them adjust. It’s the quality of how they have been included and understand the change that helps them adapt more quickly to what you need from them.2 Employees’ needs around the change must be met in order for them to be able to focus and get the job done.
As the owner of your business, you’re continually looking for ways to make improvements, increase your profits, become leaner, satisfy your workers and customers and reduce costs. You can’t do all that without occasional disruption. The question becomes how to continually improve your business while keeping your employees productive and satisfied working for you. The answer is to involve them in your business issues and improvements.
How to involve your employees
- Have conversations about your current business plans with your employees. Let them ask questions, probe your thoughts and rationale. Include the naysayers. Make sure your managers can articulate your plan and have conversations with their employees. Do this as often as it feels comfortable. Rotate the employees you’re having conversations with to get different perspectives.
- Set up environments that allow open, unstructured dialogue to occur. Coffee or lunch sessions with you or their manager. Let employees know that they can ask you anything and you will answer to the best of your knowledge. Most importantly, listen with no expectation other than to hear what they say. Afterwards, take what you’ve gathered and think on it. Incorporate what you can and keep other ideas socked away until you see a pattern of similar issues or ideas. Then act on those improvements.
- Ask your employees regularly how business or their work can be improved and what can be done differently. Employees are the experts on your business and know what your business needs. Talk to employees who directly interact with customers. What are your customers asking for that the business isn’t providing? This is where your next new business development idea may originate.
- Write down what employees say and who made the recommendations. Follow up with one-on-one conversations or get a group of people with similar ideas together to discuss. Engage them in coming up with ideas or changes. Then have them help explain the change to others.
- Recognize employees for contributing. Give them credit when possible. Use stories that include them when talking about new business ideas or changes that will make the business run better and more efficiently.
Here’s what you can do today
- Talk to your leadership team about involving employees at all levels in discussions on business direction and improvements.
- Set up a lunch meeting with 5 or 6 trusted employees to discuss how you want to get more worker input. Then set up another lunch meeting with 5 or 6 naysayers. Ask them if your approach will work in your company’s culture. Ask what would concern other employees about contributing more and owning the changes that will result. Then begin implementing consistent, timely discussions with your workforce.
If you haven’t involved employees in solutions and business development previously explain what you’re doing and why, what you expect from workers and how you’d like this new approach to be part of your culture. The larger your business becomes, the more insights you will need from employees. It’s never too late to start including your employees in growing your business.
1 Managing resistance to change, www.prosci.com, August 5, 2019.
2 Joseph B. Fuller, Judith K. Wallenstein, Manjari Raman, Alice de Chalendar, Your Workforce is More Adaptable than you think, Harvard Business Review, May-June 2019, issue, p. 118-126.
Look for our upcoming blog on:
Enhancing your employees’ skills through training and development
For decades now, we have heard that there was going to be a labor shortage coming to the US labor market where there would be more jobs available than people to fill them. The shortage is here and it may impact your business.
Some of the headlines coming from the US Department of Labor recently include, Unemployment Rate Near 50-year Low, 7.3 Million Job Openings and 17thStraight Month Unemployment Rate Is At Or Below 4%.
On August 6, the US Department of Labor announced that for the 16thstraight month, the number of open and available jobs exceeded the number of job seekers.
Impact on your business
As a business owner, the most important asset your business has is your employees. But what happens if you don’t have enough employees or the people with the right skills? Here are just a few resulting issues that might impact your bottom line.
- Missed customer order deadlines
- Additional cost for overtime to existing employees
- Expense for hiring temporary employees (if they’re available)
- Quality errors because your employees are rushing to complete orders
- Overworked employees can lead to more accidents and safety issues
- Higher absentee rate from burnout and frustration
What can you do right now to mitigate the crisis before it hits your business?
Look at your employee engagement through employee retention, turnover rates and data. Are your good people leaving? These ‘keepers’ are the lifeblood of your business now and in the future. Simply stated you need to retain your star employees.
What can you do to assure you keep your solid contributors working for you? One way is to have ‘Stay Interviews’ with your high performers. The answer may sound simple, but will take time, thought and effort.
Stay Interviews help leaders and business owners engage in dialogue with employees they don’t want to leave the business. The interviews uncover what keeps your strongest employees coming to work everyday and will help identify issues in your business that may be alienating these team members. You then have the opportunity to make changes and improvements—all to benefit your business.
5 steps to keeping your star performers
- Determine who your ‘keepers’ are. You and your managers should be able to quickly list them. These employees are those that not only deliver results, but they do so in a way that exhibits the culture of your business. These employees probably work collaboratively, conscientiously, diligently and carefully.If you suspect that any of them may be ready to leave, make them your priority.
- Schedule one-on-one time with your high performers to have the stay interview discussions. First, tell them that you want to hear their opinion on what’s working in the business and what needs to be improved. Assure them this is a casual, friendly conversation and you will be setting up time with them. The meeting should not be a tag-on to another one, but a special meeting to discuss issues they may have and to give you feedback on how your business is running. It also should not be done during a performance review discussion, unless it is as a follow-up to previously held discussions on the topic.
- Be prepared. Give some thought to what the employee could say. You need to be prepared for anything. Also have pre-arranged questions that you can ask to get to the heart of any issues. Be prepared to write down what they say, questions that you may need to get answers to and follow-up activities that might be necessary. Click here if you’d like to request our stay interview questions.
- Have the discussions. Try to have the discussions in a ‘neutral’ environment, free from distractions. A small break room would be great. Try to avoid sitting behind a desk in a typical manager/subordinate situation. Level the playing field. Give the employee an environment in which they can be comfortable.
- Follow-up. Depending upon the outcome of the discussions, you should follow up on some action items. Be sure to circle back with the employee to assure that both of you are fulfilling any commitments made.
While stay interviews are one way for you to show you value your ‘keepers’, don’t look at it as a one and done. Be sure to re-engage with your star performers. Let them know that you thought through what they said. Ask specific questions to get more information. Invite them to participate on teams outside of their area of expertise to show you value their input. Let them know you want to hear what they have to say.
Click here to request a copy of our Stay Interview questions.
Look for our upcoming blogs on:
- Ensuring your employees understand the changes you want to make
- Enhancing your employees’ skills through training and development
We’re seeing trends with our customers that show business owners spend more of their days managing human resources-related demands than they should. Their time is continually interrupted or consumed with trying to meet the people needs of their business. Let’s take a look at why that is and what you can do about it if you’re in this situation.
You vs. global corporation resources
HR demands grow as the number of employees, benefits and laws change and you introduce new clients or products. There’s a good reason global corporations have large Human Resources departments to handle employee relations issues, benefits, compliance, talent management and organization design, employee engagement and employee communications. As you grow, the business and employees generate more challenges.
If you’re the only one handling HR you must be overwhelmed. We typically find in businesses with more than 100 employees that you and a few other people may be dealing with all these issues as only one of your responsibilities. The amount of time you spend on these activities has likely grown gradually and now you find yourself absorbed with HR work that is critical to the business but is taking you away from growing your business and revenue.
What’s at the root of the problem?
We’re seeing that focus and skill level of the people responsible for HR activities are predominant reasons for the flow of work coming to you, the business owner.
Some likely causes include:
- The people you have doing HR work may not be knowledgeable enough about the areas you’re asking them to cover.
- They aren’t trained Human Resources professionals.
- These employees are likely distracted with other responsibilities if they are only partially dedicated to HR activities. They may be as overwhelmed as you are with the amount of HR demands.
- Decisions are raised to you for approval because your people are unsure of their level of decision-making responsibility.
- You don’t have an “People” strategy that you’re following.
In all these situations, something needs to be done to alleviate the demands on you and your employees while ensuring you’re not putting your business in jeopardy.
It’s time to take a hard, close look at the resources you have dedicated to human resources activities and map out what you need now and in the future. This is a good time to look at your business and revenue goals for the future. Setting your organization up now to meet your future goals will prevent you from falling back into this situation.
Here’s what you can do today:
- Evaluate the HR demands and what you’re asking your people to do. Do you have enough people focused on HR? Are their responsibilities so diverse that they have to jump back and forth between “jobs”?
- Assess the talent you have doing the work. Do they have the right skills? Are you overworking a skilled HR professional with routine HR responsibilities that someone at a lower level can handle as a development opportunity?
- Determine what your future needs will be based on your business goals. Do you have the number of people with the right skills to do the work to meet your expectations?
- Develop a plan to address these needs.
Help is out there
If this becomes overwhelming considering your other responsibilities, there are companies that can help you. Paradise Workplace Solutions can work with you to diagnose your company’s issues and develop an implementation plan to get you on course to developing your business and growing your revenue.
You certainly don’t need the level of resources required by large corporations. The ultimate goal is to get you off the HR hamster wheel and focused on meeting your customers’ expectations, keeping you in compliance and ensuring your employees’ needs are met.
Click here for more information.